JOB DESCRIPTION

As an Associate, you are responsible for providing exceptional leadership and effective supervision and oversight of a team of Client Service Specialist (CSS) in BAU. You are accountable for end to end ownership of the client and employee experience, including service levels, satisfaction, and overall performance of the team. To be successful, you will need to build and be part of a winning team. Day to day, you will deliver tactical and strategic solutions in a highly controlled and regulated setting in order to meet objectives in a fast changing and dynamic environment.

Core Responsibilities:
Communicate guidance and direct CSS to resources for delivering high quality, high touch service to IPB LATAM client service teams, managers and clients
- Individual Contributor to support daily BAU as a fulltime requirement
- Meet with internal partners regularly to ensure service expectations are met
- Understand and comply with regulations, policies and procedures related to these products and services,



and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly
- Research, follow-up and resolve escalated client issues and problems through effective interaction with key partners
- Responsible for coordinating review of key daily, weekly and monthly metrics for CSS teams; collating the data and presenting to key partners and IPB LATAM CS Managers
- Assist in the continuing strategic development of the support operating model, and help validate proposed ideas/plans prior to implementation
- Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
- Drive the successful implementation, adherence, and maintenance of the firm’s control’s policies and procedures as well as protecting client assets against p

📌 Client Service Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai