Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?
We are looking for an experienced Director – Support to lead a 100+ member team in India, responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.
Your Leadership Mandate
As a key member of the India leadership team, you will:
Lead and manage a 100+ member Support & Transaction Management organization Own the overall Support Operations and support ecosystem in India Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments Establish and improve SLA/SLO-driven support processes and operational governance Lead teams managing EDI, API, B2 B transactions and integration workflows Drive proactive identification of incidents, transaction failures, systemic risks and performance issues Build a culture of operational excellence, accountability and continuous improvement Work closely with Engineering, Product, Cloud Ops,



Customer Success and global teams to improve platform reliability Develop leaders and build a high-performing, scalable support organization AI, Automation & Transformation
You will play a key role in transforming traditional support operations through:
AI-powered anomaly detection and predictive monitoring Automation of monitoring, triage and support workflows AI-assisted root-cause analysis and issue prioritization AI copilots, agents and workflow orchestration Data-driven operational insights and proactive customer-impact prevention What We're Looking For
12+ years of experience in Saa S, Cloud, Technology Operations, Support or Integration environments Proven experience leading large technology support/operations teams (100+ preferred) Robust experience managing 24/7 Support Operations and escalation frameworks Experience with Transaction Monitoring, Application/Technical Support or hig

📌 Director of support (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru