Job description:
How to Apply

About the Role

We are seeking a senior, system-driven HR Operations Head to build, implement, and strengthen structured HR governance across the organization.

This is a high-accountability leadership role responsible for:
- Implementing a robust Performance Management System (PMS)
- Driving structured evaluation and review mechanisms
- Building a formal training and development framework
- Strengthening HR discipline, documentation, and follow-through
- Elevating the capability and professionalism of the HR team

This is a role for a builder and enforcer of systems — not a maintenance administrator.

Key Responsibilities

1. HR Operations & Governance
- Design and implement structured HR operating systems
- Drive adherence to timelines, documentation standards, and internal controls
- Ensure all HR paperwork and compliance processes are completed without follow-ups
- Build clear escalation and reporting mechanisms
- Strengthen process ownership and accountability across HR

2. Performance Management System (PMS) Implementation




- Design and roll out a structured, measurable PMS framework
- Align KPIs/KRAs across all departments
- Drive disciplined monthly review cycles during rollout
- Transition organization into structured quarterly review cadence
- Create performance dashboards for leadership visibility
- Ensure objective, measurable evaluation standards

3. HR Team Capability Building
- Assess current HR team capability gaps
- Train and mentor team members in:
- Communication discipline
- Qualified documentation
- Risk awareness
- Escalation protocols
- Follow-through and closure
- Implement quality control systems for HR output
- Ensure no task remains pending due to lack of ownership
- Raise professional standards across the HR function

4. Learning & Development Framework
- Design structured onboarding frameworks
- Identify skill and behavioral gaps across departments
- Build targeted training modules
- Track training impact

📌 HR Operations Head (Nariman Point)
🏢 Tt
📍 Nariman Point