Job Details
- Role: Customer Support Associate (Non-Voice / Chat)
- Process: International Smart Home Security Chat Support
- Work Mode: Work from Office (WFO)
- Working Days: 5 Days Working
- Shift: Rotational Shifts (24/7 Setting)
- Weekly Offs: 2 Rotational Offs
- Perks: Both-sided cab facility available within the hiring service radius
- CTC up to 33000

Eligibility Criteria
- Typing Speed: Minimum 40 WPM with 95% accuracy.
- Communication: Excellent written English skills with impeccable grammar, sentence structure, and professional tone.
- Flexibility: Must be comfortable working in rotational night shifts.
- Joining: Immediate joiners are highly preferred.

Core Roles & Responsibilities
- Multi-Chat Management: Efficiently manage up to 3 concurrent chat sessions without compromising on response quality.
- Technical Troubleshooting: Guide customers through step-by-step digital solutions for smart home hardware, Wi-Fi connectivity, and security panels.




- Account & Billing Support: Handle billing inquiries, process subscription updates, and verify account security credentials.
- Metric Ownership: Meet critical daily performance goals including Average Response Time (ART), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
- Quick Problem Solving: Utilize internal knowledge bases and canned responses smartly while personalizing answers for each user.

Required Skills:
- High-speed multitasking and strong computer navigation skills.
- Ability to remain calm under pressure while handling multiple client queries.
- Strong analytical and logical reasoning skills to troubleshoot technical bugs.

Pay: ₹10,000.00 - ₹33,000.00 per month

Benefits:
- Commuter assistance

Work Location: In person

📌 Customer Support Associate (Gurugram)
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