Company Description Superfan.ng (SPNG) is an edtech learning platform focused on African languages and cultural knowledge. The platform delivers a gamified, quiz-first experience that tests users’ understanding of African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Designed for Africans and the global diaspora, Superfan.ng aims to make cultural learning engaging, accessible, and relevant. The team is mission-driven, combining technology and education to preserve and promote African heritage.

Role Description The Senior Customer Success Manager is a full time remote role responsible for driving customer satisfaction, retention, and engagement across Superfan.ng’s user base. This role will oversee customer onboarding, ensure users understand product features, and proactively identify opportunities to improve the learning experience.

Day-to-day activities include managing key accounts, analyzing usage data, developing success plans, and coordinating with product and content teams to resolve issues and incorporate customer feedback.

The Senior Customer Success

Manager will also build scalable processes, lead customer communication initiatives,



and mentor junior team members to strengthen overall customer success operations.

Qualifications

- Strong customer satisfaction and customer service skills, with a track record of improving user experiences and resolving issues effectively.
- Customer retention and relationship building skills, including experience managing key accounts and fostering long-term loyalty.
- Analytical skills to interpret customer data, identify trends, and translate insights into actionable strategies.
- Experience in customer success, account management, or a related field, preferably within edtech, consumer apps, or SaaS.
- Excellent written and verbal communication skills and the ability to collaborate across product, content, and marketing teams.
- Comfort working in a remote, fast-paced environment with strong organizational and time-management abilities.
- Familiarity or interest in African languages and cultures is highly beneficial.
- Bachelor’s degree in Business, Communications, Education, or a related discipline, or equivalent professional experience.

📌 Senior Customer Success Manager (India)
🏢 Superfan Ng (SPNG)
📍 India