Job Opening: Sr. Support Engineer

Location: Ahmedabad, Gujarat.

Industry:
- IT Services and IT Consulting

Education: Bachelor's (preferred)

Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network

configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits

a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software

developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Equally distribute duties among team members

Requirements:




- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT

Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹38,000.00 per month

Advantages:
- Paid time off

Work Location: In person

📌 Sr. Support Engineer (Ahmedabad)
🏢 Prodigy Placement
📍 Ahmedabad