Address: Kotak Mahindra Bank Ltd, 7th Floor, 27 BKC
Experience Required: 2+ YEARS
Working Days: 6 Days
JD-
Installs requested software on to PC and MacBook devices.
Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams.
Follows established processes and procedures, documenting work performed, including steps to resolve issues, at all times within district ticketing systems for audit and/or knowledge-based purposes.
Reports any suggestions that may improve processes or enable more efficient support to supervisor.
Acts as the liaison between IT and the Office of Superintendent, works with rest of department and vendors to resolve technical issues.
Required to have prompt, regular attendance in-person and be available to work in office,
in-person during regular business hours and as needed.
Performs other duties as assigned by an appropriate administrator or their representative.
Should have knowledge about encryption tool.
Strong knowledge on Windows OS (Windows 10 & 11).
Excellent Communication required to handle VIP & CXO’s users.
Should have understand the compliance policy as per requirement.
Vendor Coordination required for hardware related follow-up.
Extended support required as when as required during Board meetings.
Antivirus knowledge.
Should have strong knowledge on Outlook Troubleshooting.