Order Fulfillment
- Pick, pack, and dispatch orders accurately
- Perform quality checks before packing
- Ensure timely dispatch (same day / next day)
- Update order status in Shopify
Packaging
- Maintain premium packaging standards
- Include invoices and brand inserts
- Ensure safe and neat packing
Returns & Exchanges
- Process return and exchange requests
- Verify eligibility based on company policy
- Inspect returned products for quality
- Handle size exchanges only
Inventory Coordination
- Update stock after dispatch/returns
- Report stock mismatches
- Coordinate with warehouse/store team
Reporting & Excel Work
- Maintain daily logs of orders, returns, and exchanges
- Track return reasons and identify patterns
- Update inventory and order data in Excel sheets
- Prepare basic reports (daily/weekly) for management
Customer Support Coordination
- Work with support team on order issues
- Verify customer claims (images/videos)
- Maintain professional and policy-based responses
Requirements:
- 0-2 years experience in e-commerce / warehouse operations
- Basic knowledge of Shopify or order management systems
- Basic to intermediate Excel skills (significant):
- Strong attention to detail
- Good organizational skills
- Ability to work in a fast-paced environment