About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.:
NCRVGrade Summary:
- Job Profile:
- Collect issue details and accurately log information into desktop tools and systems.
- Monitor the progress of incidents and escalate any cases not resolved within the required timeframe.
- Schedule customer service activities using multiple tools and platforms.
- Provide phone support for retail customer systems and ensure all incidents and service requests are created promptly and accurately.
- Deliver clear, effective, and creative solutions to moderately complex user issues to maximize system and product availability.
- Take ownership of customer service requests and ensure timely and satisfactory resolution.
- Work in a 24/7 rotational shift environment, with focus on evening and night shifts.
- Functional Skills & Competencies:
- Knowledge of:
- Problem routing, tracking, and escalation procedures
- Advanced troubleshooting and problemsolving techniques-
- Strong relationshipbuilding skills
- Excellent verbal, written, and activelistening communication skills
- Solid customer service orientation
- Ability to work effectively in a fastpaced, teamdriven environment
- Education:
High School Diploma, Technical Diploma, Graduate Degree, or equivalent.
- Experience:
0-1 year of relevant experience.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualifie
📌 Customer Care Agent (Mumbai)
🏢 NCR
📍 Mumbai