Conduct training sessions for new hires and existing employees on travel processes, sales techniques, and customer handling
- Assist in developing training modules, materials, and process documentation
- Monitor trainee performance and provide regular feedback and coaching
- Support quality and performance improvement initiatives in coordination with QA and operations teams
- Ensure adherence to KPIs such as conversion %, AHT, FCS, and customer satisfaction
- Identify skill gaps and recommend training interventions
- Maintain training reports, attendance, and performance records
- Collaborate with Team Leaders and Managers to align training with business goals
- Ensure compliance with company policies, SOPs, and quality standards

Requirements & Key Skills




- Minimum 5 years of experience as a Trainer (preferably in BPO / Travel / Sales domain)
- Strong knowledge of call center KPIs (Conversion, AHT, FCS, etc.)
- Excellent communication, presentation, and coaching skills
- Strong analytical and problem-solving abilities
- Ability to mentor, motivate, and manage trainees effectively
- Robust understanding of customer service and sales processes
- High level of professionalism, discipline, and accountability

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Assistant Trainer (Bidhannagar)
🏢 GLOBAL TRAVEL XPERTS
📍 Bidhannagar