09 Sep
|
Verint Systems
|
Bengaluru
09 Sep
Verint Systems
Bengaluru
Overview of Job Function:
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
📌 Trainee - Product Support (Bengaluru)
🏢 Verint Systems
📍 Bengaluru