Roles & Responsibilities
- Provide accurate information about products and services.
- Resolve customer complaints promptly and professionally.
- Process orders, returns, and exchanges efficiently.
- Document customer interactions and maintain records.
- Collaborate with team members to ensure consistent service.
- Follow up with customers to ensure issue resolution.
- Identify and escalate complex issues to the appropriate team.
- Provide feedback to management on recurring issues.
- Stay updated on product knowledge and company policies.

Requirements & Skills
- Proven 2 to 3 years of experience as a Customer Service Representative or similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and patience.
- Proficiency in CRM software and Microsoft Office Suite (Especially Shopify Website)
- Ability to multitask and manage time effectively.
- High school diploma or equivalent is required.
- Experience in customer support environment is a plus.
- Positive attitude and a passion for helping others.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Representative (Yeswanthpur)
🏢 Cove & Lane
📍 Yeswanthpur