Job Description
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- Software Engineering Specialist
- Req ID: 58445
- Posting Start Date: 18/05/2026
- Job Function: Software Engineering
- Division: Digital
- Job Location: IND-Bengaluru-RMZ Ecoworld
- Advertised Salary: Competitive
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About the role:
The Agentic AI Specialist is the technical authority and “master” across AI technologies within the AI Factory. You will enable and guide developers (working under the Engineering Manager) to Plan, build, and operate enterprise-grade AI agents using Azure OpenAI, Copilot Studio, and ServiceNow (including integrations across enterprise knowledge, workflows, and tooling).
You will define reference architectures, engineering standards, and guardrails; lead complex technical decisions; and ensure delivery is measurable, predictable, secure, reliable, and cost-effective. This role combines hands-on engineering (coding, debugging, reviewing, automation) with technical leadership (roadmaps, tooling, quality systems, mentorship, innovation).
What you’ll be doing:
1)
Engineering Strategy, Predictability & Measurability
- Deliver the AI Factory engineering strategy so teams can build high-quality agentic solutions with predictable outcomes (capacity planning, delivery metrics, quality gates, cost-to-serve tracking, platform SLAs).
2) Technical Decisions & Architecture Across Platforms
- Make complex technical decisions spanning Azure OpenAI model choices, orchestration patterns, Copilot Studio plan, ServiceNow integration patterns, and enterprise architecture.
3) Solve Strategic/Complex Problems with Leading-edge Solutions
- Resolve complex agentic issues: prompt injection, tool misuse, grounding failures, hallucinations, latency spikes, knowledge freshness, agent memory pitfalls, and secure tool execution at scale.
4) Execute & Contribute to the Technical Roadmap
- Define and execute a roadmap for:
- Azure OpenAI capability adoption (models, embeddings, content filtering
📌 Software Engineering Specialist (Bengaluru)
🏢 BT
📍 Bengaluru