Company Description:
- Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in outstanding demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.
- Role description:
The HR & Finance Contact Centre Operations Excellence Leadis accountable for driving operational excellence,



continuous improvement, automation, and digital innovation across global HR and Finance Contact Centre operations, including employee and internal customer support services.

This role partners closely with Global Process Owners (GPOs), HR and Finance Contact Centre leaders, Service Delivery teams, and Digital / Automation teams to deliver measurable improvements in efficiency, quality, experience, and cost, leveraging Lean Six Sigma, AI-enabled solutions, and digital service management practices.

The role requires strong experience in case-based service delivery environments, with specialist expertise in Contact Centre (example : Service Now) operations and transformation across HR and Finance domains, including AI use cases, digital workforce enablement, and self-service strategies.
- Responsibilities,

1. HR & Finance Contact Centre Excellence (Core Focus Area) - (Service Now, )
- Act as th

📌 Contact Centre Operations Excellence Lead (Bengaluru)
🏢 Aecom
📍 Bengaluru