JOB DESCRIPTION

Job Title

Specialist

Date

05-03-2026

Function

University Services

JD written by

Evana Cathlin Bara

Reporting To

Gayatri Khanna – Team Lead

JD Approved by

Brand

LSBF

Work Location

Remote - Delhi

About Gus Education India (GEI)

GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job A Student Support specialist is tasked with actively reaching out to students, motivating them to complete the program and improving the overall learning experience of the students. This will lead to greater student satisfaction, higher enrolments and program completion rate - impacting both revenue and brand image. This role has individual contribution as well as technology led activity.

KEY DELIVERABLES

- Flawless support to students
- Efficient query management
- Eminent follow-up and coordination
- Student relationship management

Organizational Structure

Key Responsibilities

1. Coordinate and administer program activities and student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions and student orientation (online)
2. Identify complex problems of student progression, ensure student satisfaction and retention through continuous communication and process improvement in cooperation with other departments and external stakeholders
3. Keep students informed at all times about any updates to their selected programs by making announcements on the student platform or sending targeted messages
4. Provide information, guidance and support to students regarding low active days, submissions and other key information
5.



Assist in development of goals and objectives for the student support unit.
6. Maintain student records in databases, create and provide reports to serve as a contact point for enrolled and prospective student information
7. Implement student recruitment initiatives and participate in the evaluation of such initiatives
8. Develop or assist in the development and production of program advertising, promotional flyers and related recruitment initiatives
9. Serve as liaison with student organizations and alumni
10. Manage the Student support systems through Helpdesk
11. Introducing new support platform, conducting analysis on student experience and recommend better methods
12. Present analytics and give recommendations to enhance student experience

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

NETWORK OF INTERACTION

EXTERNAL RELATIONSHIPS

(with whom the position works closely)

INTERNAL RELATIONSHIPS

(with whom the position works closely)

Students

Academics, Exams and assessments, Sales & Admissions teams

Desired Profile

Qualification

- Bachelor's Degree/PG

Competencies

- Excellent written and spoken communication skills (English proficiency), along with being friendly and energetic
- Skilled in organizing and prioritizing work activities
- Detail-oriented and able to think critically
- Proficiency in MS Office Suite (Outlook, Word, Excel) and related software
- Approachable and vibrant personality




- Ability to establish rapport and build relationships with prospective students
- Persistence coupled with a passion for education
- A proven track record of achieving measurable results in a fast-paced, deadline driven environment
- Ability to guide prospective students through the university admissions process and overcome any obstacles that may arise
- Willingness to communicate primarily via phone, web-based platforms, and email

Relevant

Experience

- 2-4 years of experience in student support or a similar client/student facing role
- Experience in Online Learning industry

GUS Values

- The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.
- GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply

Benefits

- At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full-time position with a competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.

📌 Senior Associate - Student Services (Hyderabad)
🏢 GEI
📍 Hyderabad