Job Title

Associate/Senior Associate ( Student Queries and Support Officer / Sr Student Queries and Support Officer )

Date

5th Jan 2026

Function

Student Queries and Support Team

JD written by

SQS Manager

Reporting To

Team Leader

JD Approved by

Head of Student Queries and Support Team

Brand

ULaw

Work Location

Hyderabad

About GUS Education India (GEI)

- GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

- The Student Queries and Support Officer will be responsible for responding to general student queries of the University across Calls, Emails and Chats. In addition, they will deal with requests from students to attend alternative sessions and student attendance.
- The Student Queries and Support Officer will be a pivotal role in collaborating with colleagues and key stakeholders across professional and academic departments within ULaw for operational excellence and high standards of service that play a fundamental part creating excellent student experience at the University of Law.
- The post holder will also be responsible for adhering to ULaw operating procedures, policies and regulations and will provide reports to Heads of Operational Services in relation to student information and administration upon request.
- The SQS Officer typically is expected to have 4+ years of relevant experience.

Job Purpose

- The Student Queries and Support Officer at ULaw is responsible for providing guidance and support to current/prospective students throughout the enrolment process.




- This includes student specific inquiry about courses or classes and enrolment confirmation.
- To deliver timely, skilled, and proactive services to staff and students.
- Providing Quality Driven Student experience throughout the Student Journey.

Organizational Structure

Manager

Student Queries and Support Team

Associate/Sr Associate

Team Leader

Key Accountability

Actions

Customer Service

- Provide a First – Class service to our students
- Think Critically to ensure student's query is understood and Due Diligence is followed to Minimize any risk for the Organization.
- Ensure all migrated processes are implemented within the timelines specified within the relevant SOP and often thinking out of the box to understand and resolve student's queries

Contribute to effective team work

- Identify your personal needs and work with your leads on how best to address them
- Set an example and a become subject matter experts to enable yourself to become more self-sufficient and with time train new joiners
- Regular and effective updates and knowledge sharing with the colleagues
- Demonstrate ownership of the assigned task and complete as per timelines and flag issues

Build and maintain process knowledge and demonstrate effective trouble shooting

- Be proactive in building and maintaining your process knowledge
- Demonstrate accountability for any work assigned and complete as per the deadlines ensuring quality guidelines are met
- Identify and flag any process issues and troubleshoot where required making effective use of tools available

Build and maintain effective relationships with stakeholders

To include

- Engage with and contribute to any working groups as assigned.
- Clear, concise, timely and accurate communication.
- Contribute to building relationships with the UK campus staff and central services

📌 Senior Associate - Student Services (Hyderabad)
🏢 GEI
📍 Hyderabad