About the job

At Helius Technologies, we help organisations deliver technology outcomes that work in the real world. Our teams support complex technology initiatives across Asia and the Middle East particularly in regulated and enterprise environments where reliability, governance, and execution matter.

Our focus is simple: to be a trusted partner in technology transformation — delivering outcomes reliably and built to last.

We are currently looking for Application Support Engineer to join our team.

In this role, you will work with engineering teams, stakeholders, and delivery leads to support the execution of technology initiatives. The role is suited to professionals who combine strong technical capability with a structured and accountable approach to delivery.

If you are interested in opportunities with Helius, you may apply through the relevant job listing or share your profile with us at [email protected] .

We value individuals who bring depth, accountability, and a strong commitment to quality.

Application Support Engineer

Work Location: Hyderabad

Job Requirement:

- Bachelor’s/Master’s degree in Degree in Computer Science, IT or related discipline (preferred)
- 7+ years of experience as Application Support Engineer
- working experience with Rest API services
- working experience with React frameworks such as (Next/Nest.js)
- 3 years of working experience with microservices framework and container
- Working experience with AWS Cloud
- Experience in application support, with a strong command of React.js, MSSQL database.
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Responsibilities:

- The Application Engineer performs Level 2 with expertise in Node.js, MSSQL, Windows systems, Cloud AWS services (EC2, ECS, S3, RDS, Cloudwatch etc.), and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance,



and stability of critical applications across our organization.
- As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
- Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently.
- By leveraging your expertise in Node.js, MSSQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.
- Documentation of processes and troubleshooting steps will facilitate knowledge sharing, contributing to continuous improvement and ensuring seamless business operations.
- Oversight of various application support of Singapore based Client
- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
- Utilize SQL queries to analyze and troubleshoot issues in MSSQL databases performing data fixes and optimizations as necessary.
- Administer and support applications running on EC2 environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures,



and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
- Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
- Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
- Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
- Escalate problems according to guidelines
- Provide technical solutions for deficiencies in process, application configuration and operational procedures
- Accountable for prioritizing own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge
- Understand and proactively involve in programs related to Tech Upgrade, Platform Automation and Cloud Migration program.
- Ensure that delivery is sufficiently well designed to mitigate the risks posed by the changes
- Ensure compliance with all applicable laws and regulations relating to the above functional activities

Kindly revert with below details in addition to updated resume to [email protected] or whatsapp (+65 9473 3867) for faster response. Full Name as per the Passport or Aadhar:

Current Salary

Exp Salary

Notice period (availability)

Reason for Change

Why Join Helius:

At Helius Technologies , you will work on complex technology initiatives with leading enterprises across Asia and the Middle East, alongside a diverse and experienced engineering community.

You will collaborate with 1,000+ technology professionals across a regional delivery network spanning 7 countries , supporting enterprise clients in BFSI, healthcare, and the public and private sectors , backed by 20+ years of enterprise technology delivery experience .

We operate in environments where reliability, accountability, and disciplined execution matter — and where robust engineering and structured delivery come together to drive meaningful outcomes.

📌 Senior Application Support Engineer (Hyderabad)
🏢 Helius Technologies
📍 Hyderabad