Role & responsibilities

- Design and implement scalable automation frameworks for Salesforce UI (Lightning), APIs, and integrations.

- Develop automated test coverage for Case Management, Omni-Channel Routing, Knowledge, Entitlements, CTI integrations, Agentforce AI agents, and Service Console workflows.

- Develop and execute integration and end-to-end tests for Salesforce CTI implementations including CXone / NICE CXone telephony integrations.

- Validate Agentforce AI agent workflows, routing logic, conversation flows, and automated case assistance features.

- Automate validation for Apex classes, Lightning Web Components (LWC), Flows, Triggers, and custom objects.

- Validate integrations with ERP, Order Management, CXone Contact Center, Telephony/CTI platforms, Middleware, and Customer Portals.

- Build CI/CD-integrated automation pipelines using Salesforce DX and deployment tools.

- Perform API automation testing for REST and SOAP services.

- Develop reusable test utilities, mocks, and test data management solutions.

- Execute regression, integration,



and end-to-end testing across customer support workflows including AI-assisted support and telephony interactions.

- Partner with Salesforce developers and admins to ensure code quality and testability standards.

- Drive shift-left and continuous quality engineering practices within Agile teams.

Preferred candidate profile

- Bachelors degree in Computer Science, Engineering, or related discipline.

- 5+ years of experience in automation testing and software quality engineering.

- Hands-on experience with Salesforce Service Cloud implementations.

- Strong programming skills in Java, JavaScript, or Python.

- Experience with automation tools such as Selenium, Cypress, Playwright, or similar.

- Experience testing REST/SOAP APIs and middleware integrations.

- Robust understanding of Salesforce data model, profiles, permission sets, and security controls.

- Experience with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).

- Experience working in Agile/Scrum delivery models.

Perks and benefits

📌 Senior Analyst - Salesforce QA (Hyderabad)
🏢 Mattel Global Business Services
📍 Hyderabad