JOB INFORMATION

Commitment to our people is our real strength and the key to success.

Company size: 1,000+ employees

Job title: Assistant Operations Manager (Hindi / English Speaking)

Working Location: Kolkata, India

Main Responsibilities:
- Supervise and manage a team of operations staff.
- Provide leadership and guidance to ensure the team meets performance targets and KPIs.
- Implement and oversee changes to streamline processes and enhance productivity.
- Liaise with clients to understand their requirements and expectations.
- Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
- Oversee training programs for recent and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
- Use data-driven insights to make informed decisions and implement strategies for improvement.
- Optimize resource utilization to meet operational goals.
- Address and resolve operational issues promptly.




- Ensure compliance with industry regulations, company policies, and client requirements.
- Foster a culture of continuous improvement and innovation within the operations team.
- Implement best practices and stay informed about industry trends to remain competitive.

Job Requirement:
- At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup.
- Fluent in English. At least C1 level.
- Managed at least 50-100 staff across multiple lines of business.
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
- Proven track record of meeting and delivering targets and commitments.
- Content moderation environment work experience is a plus but not required.
- Proficient in Google Suite and online collaboration tools is a plus.
- Capable of building productive business relat

📌 Assistant Operations Manager (Kolkata)
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