JOB INFORMATION

Commitment to our people is our real strength and the key to success.

Job title: Assistant Manager T&Q; (English/ Hindi / Bengali Speaking)

Working Location: Kolkata

Main Responsibilities:
- Provide coaching and feedback to current and existing staff, utilizing proven improvement methodologies.
- Maintain a comprehensive understanding of the program and compliance requirements for all assigned programs.
- Conducted end-to-end governance and reported findings on the client-specific QA Scorecard, clearly explaining conclusions.
- Generate weekly and monthly summary reports detailing monitoring activity for each program and communicate these to Client Services.
- Ensure each agent per program is monitored at least once monthly, following quality assurance personnel checklists.
- Participate in weekly calibration calls for each assigned program.
- Deliver Quality Assurance reviews and feedback to team members, facilitating their professional growth and development.
- Collaborate effectively with peers and other personnel to positively impact joint activities,



projects, or events.
- Act as a site-level leader as needed, liaising with client training organizations and providing onsite presence when necessary.
- Work collaboratively with other support teams within the client and Gear Inc. to ensure strong product knowledge among the project.
- Demonstrate a commitment to attentiveness, persistence, and flexibility while safeguarding the integrity and purpose of our organization.
- Manage multiple processes and ensure timely delivery, demonstrating an understanding of staffing, process efficiencies, and goal achievement in the contact center environment.
- Maintain robust risk and compliance practices to ensure adherence to regulatory requirements.

Job Requirement:
- Proven experience in BPO domains.
- Strong coaching and feedback skills, with a track record of implementing improvement methodologies.
- Excellent communication and interpersonal skills, with t

📌 Assistant Manager Training (Kolkata)
🏢 Gear
📍 Kolkata