Responsibilities
- Lead and manage the customer service team
- Resolve escalated customer issues promptly and effectively
- Develop and implement customer experience strategies
- Monitor and analyze customer feedback to identify improvement areas
- Collaborate with other departments to ensure a seamless customer experience
- Train and mentor customer service representatives
- Create and maintain customer service performance metrics
- Ensure compliance with company policies and industry regulations
Job Type: Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Perks:
- Health insurance
- Leave encashment
- Paid time off