1. Operations Management
- Oversee daily operations of OPD, IPD, Emergency, OT, and support services
- Ensure seamless coordination between departments
- Monitor operational efficiency and service quality

2. Staff Management
- Supervise medical, paramedical, and administrative staff
- Ensure duty rosters, attendance, and discipline
- Coordinate with HR for hiring, training, and performance management

3. Patient Care & Experience
- Ensure high standards of patient care and safety
- Resolve patient complaints and improve satisfaction levels
- Monitor feedback and implement corrective actions

4. Financial Management
- Monitor billing, collections, and expenses
- Ensure cost control and optimal resource utilization
- Coordinate with accounts for audits and financial reporting

5. NABH Compliance & Quality Management
- Ensure implementation of NABH standards across all departments
- Maintain NABH documentation, policies, SOPs, and records
- Conduct internal audits and prepare for NABH accreditation
- Train staff on quality standards, infection control, and patient safety




- Ensure compliance with quality indicators and continuous improvement

6. Regulatory & Government Portal Management
- Ensure compliance with all statutory and legal requirements
- Handle and manage government portals such as:
- ESIC Portal
- CGHS / RGHS Portals
- Ayushman Bharat (PMJAY)
- Labour Law portals (PF, ESI, etc.)
- Ensure timely submission of reports, claims, and documentation
- Coordinate with government authorities for inspections and approvals

7. Inventory & Facility Management
- Monitor stock levels of medicines and consumables
- Ensure proper maintenance of hospital equipment and infrastructure
- Manage vendor relationships and service contracts

8. Coordination & Communication
- Act as a link between management, doctors, and staff
- Conduct regular meetings and submit reports
- Coordinate with insurance companies, TPAs, and external agencies

9. Policy Implementation
- Implement hosp

📌 Quality Assistant (Gopal Pura Mode)
🏢 BHANDARI HOSPITAL
📍 Gopal Pura Mode