About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas,



we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary:
Key Responsibilities:
- Registration, scheduling, rescheduling, and cancellations
- Account access and login issues
- Test-day readiness, system checks, and general inquiries
- Score-related and post-test queries
- Provide Level-1 technical support, including:
- Browser and system compatibility
- Internet and basic network checks
- Cache, cookies, pop-ups, permissions, and peripherals
- Deliver real-time assistance during live exams, following defined escalation protocols for:
- Test disruptions
- Technical failures
- Security or integrity concerns
- Log all cases accurately in CRM/ticketing systems with audit-ready documentation.
- Ensure strict compliance with data privacy, confidentiality, and test security policies.
- Experience and Skills:
Skills & Qualifica

📌 Customer Support Executive (Delhi)
🏢 Educational Testing Service (ETS)
📍 Delhi