Job Title
Operations Executive
1. Purpose
- Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations & PUD/ DC operations in the area
2. Key Responsibilities
Responsibilities
Financial
- Support Area Head in developing the budget for the Area
- Ensure adherence to budgeted capital and operational costs for the Area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
Operational
- Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
- Oversee the management of all Service Centers and PUD Centers in the Area to ensure productive operations
- Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
- Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction,
Timely connectivity onto the network, Reduction in errors, etc.)
- Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
- Support the operations capability building initiatives in the Area by facilitating the conduct of various functional training programs for operations teams (Service Centres, PUDs) in the Area
- Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
- Ensure safety and security of all shipments in the Area
- Evaluate existing infrastructure for operations in the Area vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers); Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence/approvals
People
- Provide direction, guidance and sup
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