CRM Executive - Real EstateCompany: 360 Realtors LLP

Location: Noida

Department: Customer Relationship Management / Sales

Reporting To: CRM Manager / Sales Head

Job Summary:
Key Responsibilities:
- Maintain and update customer data in CRM systems accurately
- Ensure timely follow-ups with prospects and existing clients
- Coordinate with sales, legal, and finance teams for documentation and closures
- Manage booking forms, agreements, and post-sales documentation
- Track payment schedules and follow up for dues/collections
- Resolve customer queries, complaints, and escalations efficiently
- Maintain detailed records of customer interactions and transactions
- Generate MIS reports and performance dashboards
- Support customer engagement initiatives, events, and campaigns

Required Skills & Competencies:
- Excellent verbal and written communication skills
- Strong interpersonal and relationship management abilities
- Proficiency in CRM tools and MS Office (Excel, Word)
- Detail-oriented with strong organizational skills




- Ability to multitask in a fast-paced environment
- Problem-solving attitude with a customer-first approach

Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field
- 1-3 years of experience in CRM / Customer Service (real estate preferred)

Preferred Requirements:
- Prior experience in real estate or property consulting firms
- Familiarity with Noida real estate market and processes
- Experience handling post-sales and collections
- Robust coordination and follow-up skills

Key Performance Indicators (KPIs):
- Customer satisfaction and retention rate
- TAT (Turnaround Time) for query resolution
- Accuracy of CRM data
- Collection efficiency and follow-up effectiveness
- Closure of customer requests within deadlines

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Executive (Noida)
🏢 360 Realtors
📍 Noida