About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

Career Opportunities

Job Code: IJP/Executive - Ops Executive - CET

Position

Executive
- No. Of Positions
- 1Department

Operations(Digital)
- Function
- Operations - AgencyReporting to

Manager (Cluster Officer)
- Band
- 5Location

Mumbai GO6
- Last date of submission

Key Responsibilities:




Handling Digital Calls (Call Quality Audit Process Adherence)

Query resolution and Service request processing at Digital Calls.

Service to Sales/Recruitment lead Generation and Conversion.

Ensuring 13M & 25M persistency collection.

Retaining customer coming in for Surrender/ECS/FLC/E2R

New Business WIP Management

Statutory Compliance & Branch Risk Rating

Training & Certification

Measure of Success:
1. Total Duration for which the user was active (As per the OD’s)

2. No of calls attended by the User (As per the OD’s)

3. Average Call handling Time (As per the OD’s)

4. Time taken(lag) to pick up the call (As per the OD’s)

1. Ensuring timely and accurate resolution (Reduction in service grievance & CXO escalation)

2. Digital NPS/ Surrender NPS (As per the Goal Sheet)

3. POS decline Management (As per the Goal Sheet)

4. WIP Management

5. S2S/R Lead Generation and follow-up with Distribution till conversion

1. Monthly Calling on 1

📌 Executive - Customer Engagement (Agency) (Mumbai)
🏢 AxisMaxlife
📍 Mumbai