:
Education Qualification:
- Any Graduate (Engineering / Science)
Skills:
- Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced
- Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable
- Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable
- 2. Ability to comprehend end users from international locations over the phone
- 3. Recording, classifying and prioritizing tickets
- 4. Providing initial support and troubleshooting based on Knowledge Base articles
- 5. Contributing to Knowledge Base with recent articles
- 6. Taking a remote of an end users? machine if required while troubleshooting
- 7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
- 8. Monitoring the status and documenting the progress towards resolution of all open tickets
- 9. Keeping affected users informed about the progress.
- 10. Escalating the process if necessary
- 11.



Resolution confirmation and closure of tickets within the SLA
- 12. Attend trainings and complete certifications for set competencies
- Technical Skills
- 1. Ability to differentiate between different type of IT assets
- 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11
- 5. Troubleshooting Desktop/Application remotely
- 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration
- 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
- 9. Ability to troubleshoot calls for printers and copiers locally and remotely
- Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain ? (For MSP and Enterprise)

Location
:
India - Noida

Created On
:
19-Nov-2025

📌 Administrator - Service Desk (Sd1) (Noida)
🏢 Microland
📍 Noida