Job description

Company and advantages
- Job ID

PRODU017525
- Employment Type

Regular
- Work Style

hybrid
- Location

Noida,UP,India
- Role

Product Support Representative II

Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role
This role requires strong communication skills, technical curiosity, and a results-driven mindset — balancing productivity goals with continuous learning and collaboration.
Primary Responsibilities

1. Customer Support Excellence




Serve as the first point of contact for customer inquiries, primarily through voice-based channels.
Demonstrate clear, confident, and empathetic communication while maintaining professionalism and customer trust.
Take ownership of customer issues by investigating, troubleshooting, and identifying root causes through a methodical process of elimination before considering escalation.
Manage interactions efficiently and provide timely, accurate resolutions to drive customer satisfaction and retention.

2. Domain & Technical Proficiency
Collaborate with the Tier 2 team to escalate and resolve complex product or technical concerns.
0-2 years of hands-on experience with US Payroll or HR systems. (Preferred but not required)

3. Performance & Productivity Focus
Achieve and maintain high productive hours over the phone with customers.
Consistently meet or exceed team KPIs for quality, response time, and resolution rate.
Use remaining time eff

📌 Product Support Representative Ii (Noida)
🏢 UKG (Ultimate Kronos Group)
📍 Noida