Req ID: 347573

We are currently seeking a CDE II to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

OPERATIONS
- Responsible for Day-to-Day Operational Management of NTT DATA accountable services across all service towers.
- Maintain and execute Continuous Service Improvement Plans.
- Ensure Service Improvement Plans exist for any areas not performing to contracted service levels.
- Ensure NTT DATA delivers to contractual commitments to customer.
- Populate internal reporting tools on weekly basis (i.e. Client Delivery Central and Service Excellence Portal) with RAG status of account delivery/relationship/financials. Ensure plans exist to turn any Amber/Red status to Green with transparent Go to Green Plan dates.
- Manage Outage/Escalation/Missed SLA incidents.
- Ensure available automation/efficiency programs are implemented and executing appropriately.
- Manage Sales Enablement - ensure tight integration with delivery teams.
- FINANCIAL
- Deliver P&L; for account inclusive of revenue, cost, and margin.




- Ensure accurate and timely revenue/cost/margin forecasts for assigned account.
- Responsible for cost management to AOP/POS and variance action plans.
- Deliver documented Action Plan to close gap of forecast to AOP (Productivity items and Growth items).
- Manage account Ramp-up / Ramp-down processes.
- CLIENT GOVERNANCE & RELATIONSHIP
- Service Delivery Governance - Customer facing communication responsibilities.
- Function as Relationship Management main contact for client Operations Leadership.
- Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk.
- Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
- Provide Client Excellence Updates to Senior Leadership.
- Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experi

📌 Cde Ii (Noida)
🏢 NTTD Info Pro Ser Pte
📍 Noida