Key Responsibilities:
- Provide product/service information and resolve customer issues or complaints.
- Ensure customer satisfaction by delivering prompt and effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with other departments to address and resolve customer concerns.
- Update customer databases and systems using Microsoft 365 tools (Excel, Word, etc.).
- Identify and escalate issues to management when necessary.
- Keep up to date with product/service knowledge to assist customers effectively.

Qualifications and Skills:
- 0-2 years of experience in customer care or a similar role.:
- Fluent in Hindi & English.:




- Basic knowledge of Microsoft 365 (Excel, Word, Outlook).:
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Ability to handle difficult or irate customers with patience and professionalism.
- Attention to detail and accuracy in data entry.
- A positive and empathetic attitude.
- Ability to work in a team and independently.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
- Health insurance
- Provident Fund

Language:
- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Care Executive (Malkajgiri)
🏢 Power bilt Tools Private
📍 Malkajgiri