Chat Support Executive is a frontline professional responsible for managing customer interactions and resolving inquiries in real-time through live chat platforms. Unlike voice-based roles, this position requires high-speed written communication and the ability to juggle multiple conversations simultaneously while maintaining a professional and empathetic tone. Expertia AI +3Core Responsibilities
- Query Resolution: Respond promptly to customer inquiries regarding products, services, pricing, and policies via live chat.
- Multitasking: Manage 3-5 simultaneous chat sessions while researching account details or technical solutions.
- Technical Troubleshooting: Identify root causes of issues and provide explicit, step-by-step guidance to resolve them.
- Data Documentation: Maintain accurate records of all interactions, feedback, and transactions in CRM software like Salesforce or Zendesk.
- Issue Escalation: Identify complex problems and transition them to senior representatives or specialized departments (e.g., billing or tech).
- Service Recovery:



Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied. Expertia AI +8

Required Skills & Qualifications
- Exceptional Writing: Strong command of grammar and spelling to maintain professional credibility.
- Typing Proficiency: Typically a minimum speed of 40-50 words per minute (WPM) with high accuracy.
- Tech-Savviness: Proficiency in using Live Chat tools (e.g., Intercom, Freshchat) and navigating multiple internal systems.
- Soft Skills: High emotional intelligence to de-escalate frustrated customers and build rapport through text.
- Education: Minimum of a High School Diploma; a Bachelor’s degree in Business or Communication is often preferred for international or technical roles.
- Age criteria 18 to 29 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,596.97 - ₹32,573.50 per month

Work Location: In person

📌 Chat Support Executive (Kondapur)
🏢 Techcronus Business Solutions
📍 Kondapur