We are looking for a Customer Service Representative who can handle customer inquiries, assist visitors, and ensure a smooth experience both online and at our store.

Key Responsibilities
- Handle customer inquiries via phone, WhatsApp, social media, and walk-ins.
- Guide customers about Frikly products like laminates, wall panels, veneers, and other interior materials.
- Assist customers visiting the store and coordinate with the sales team.
- Manage leads generated from Meta Ads, website, and campaigns.
- Follow up with potential customers and maintain relationships.
- Maintain customer data and update CRM records.
- Ensure quick response and high customer satisfaction.
- Coordinate with internal teams for product information and order updates.





Requirements:
- Graduate in any field.
- 1-3 years of experience in customer support, retail, or sales support.
- Good communication skills in English, Hindi, and local language preferred.
- Comfortable handling calls, chats, and walk-in customers.
- Basic computer skills (Excel, CRM, WhatsApp Business).
- Positive attitude and customer-first mindset.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
- Cell phone reimbursement

Work Location: In person

📌 Customer Service Representative (Nagpur)
🏢 Malu Technologies
📍 Nagpur