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- Job Summary
- Responsible for managing collection for Early buckets across multiple portfolio (Cards/ Personal Loan/ Mortgages & Personal Line Of Credit).
- Ensuring efficient and effective & timely payment on the aforesaid portfolio while adhering to the regulatory requirement.
- Collaborate with the team of collection (at Nesco) develop tactical strategies, and work closely with the unit to resolve any queries/accounts.
- Support in conducting adhoc back-end activities (Swipe Request/ SBR’s)
- Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising positive control.




- To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.
- Drive performance of the team matched against expected Past Dues & Front End, CTD & MTD for Loan Products. Maintain the Entry Rates much below the FRP.
- Maintain the Code Of Conduct laid down by the bank.
- Lead and actively participate in negotiations with delinquent customers to collect outstanding dues/ resolve issues.
- Conduct audit checks and provide timely, formal feedback.
- Effect collaboration with Internal stakeholders to enhance collections efficiency.
- Principal Responsibilities
- Collections Performance & Adherence
- Set monthly / weekly targets for the team in line with business requirement.
- Tele-calling team are motivated to achieve the set targets in terms of Past Due, Front End for Cards / CTD & MTD for Loan Products.
- Support the team on a daily basis
- Review the Dialer metrics on a daily basis & raise a red flag wherever required.
- Design and implement e

📌 Telecalling Executive (Mumbai)
🏢 HSBC Global Services
📍 Mumbai