Position: Customer Service - Ocean Export
- Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.
- Getting update from pricing desk and sales person about buying and selling before execution of shipment.
- Creating jobs in system and maintaining DSR on day to day basis and update to customer.
- Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team.
- Timely updating vessel cut off to customers and SI / AMS / ISF filing.
- Invoicing, Vendor / co-loader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).
- Timely solving customers issues and queries.

Communicate discrepancies and escalate with manager for appropriate action.
- Ensure compliance with customer's SOP




- Ensuring the DSR of all activities with ETA and for DAP / DDP / DDU / CIF / FOB / EXW / FCA shipments are updated & timely update to customers.
- Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.
- Coordination with operations team for placement of container for factory/ dock stuffing the cargo.
- Update all shipment related data in system error free and closing the jobs.
- Coordination with operations team, shipping line & vendor.
- Ensure that all shipment should be sailed as per schedule of target vessel.
- Customer satisfaction, and timely update to the customer
- Minimum of 4 - 7 years’ experience in Freight forwarding as a customer services

Job Types: Full time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Service (Vile Parle)
🏢 Flomic Global Logistics
📍 Vile Parle