It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence.

You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To deliver + reinforce our CCL core competencies.




- To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
- To ensure the best-in-class customer onboarding + relationship management.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of CCL core systems.
- To drive customer adoption of our eco-system.

What we would like you to bring
- 3-5 years’ experience in sea logistics or customer care.
- Proven team leadership or supervisory experience.
- Solid knowledge of sea logistics operations and processes.
- Ability to coa

📌 Sea Logistics Customer Care Supervisor (Gurugram)
🏢 Kuehne+Nagel
📍 Gurugram