Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive workplace, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Title: Specialist - IT Service Center

Job Summary

The Specialist - IT Service Center serves as a key point of contact for end users, providing high-quality technical support and ensuring timely resolution of IT incidents and service requests. This role focuses on troubleshooting hardware, software, and network issues while delivering excellent customer service and maintaining operational efficiency across the organization.





Key Responsibilities
- Act as the first-level support for IT incidents and service requests via phone, chat, or ticketing system
- Provide support for user account management, including password resets, access provisioning, and identity management
- Escalate complex or unresolved issues to appropriate internal teams or vendors and track them to resolution
- Document incidents, resolutions, and procedures accurately in the IT service management (ITSM) system
- Follow ITIL-based processes for incident, request, and problem management
- Ensure compliance with security policies, data protection standards, and audit requirements
- Assist with onboarding and offboarding activities, including device setup and access configuration
- Contribute to continuous improvement initiatives, knowledge base development, and service optimization
- Maintain a customer-focused approach and meet defined service-level ag

📌 Spec IT Service Center (Bengaluru)
🏢 Empower
📍 Bengaluru