Role : Customer Support Representative
Location: Remote
Exp : 2+ Yrs

Job Summary:
The Customer Support Representative (CSR) is a pivotal role dedicated to delivering outstanding customer support and managing a variety of customer interactions with a focus on problem resolution and upselling. This role demands robust problem-solving skills to navigate through customer inquiries and transactions effectively.

Key Responsibilities:
- Customer Advocacy and Support:Act as a customer advocate by providing detailed product and service information, resolving challenges related to products and services, and maintaining high satisfaction rates.
- Customer Account Management: Accurately maintain and update customer records, ensuring all account information is current and reliable.
- Problem Resolution: Skillfully address product or service issues by identifying the root cause, presenting clear solutions, and expediting any necessary corrective actions or adjustments to ensure comprehensive resolution.
- Team-oriented Efficiency: Contribute positively to the team’s objectives,



ensuring individual efforts align with the team’s goals and performance standards.
- Performance Excellence: Achieve and maintain high standards in meeting Service Level Agreements and customer satisfaction metrics.
- Technical Proficiency and Ticket Management:Efficiently manage support inquiries through Zendesk, escalating development issues via Basecamp, and overseeing customer accounts through Chargebeeand other specialized tools.

Qualifications:
- Native English Fluencywith strong written and verbal communication skills.
- Min 2 years of customer service experience, preferably in the B2B SaaS domain Show proactivity and self-motivation with the ability to operate independently.
- Display experience with key customer success platforms such as Zendesk and Basecamp, with Chargebee knowledge being advantageous.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Support Representative (Ahmedabad)
🏢 Moon Technolabs
📍 Ahmedabad