Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support and ensuring operational excellence.
- This position focuses on troubleshooting, root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain security integrity within the organization.

Summary:
- Supported / Implemented Saviynt for medium to large scale customers across various industry verticals
- Knowledge of IAM concepts like JML, RBAC, Provisioning, etc.
- Strong background in coding and development using Java
- Demonstrate strong technical skills
- Demonstrate strong problem troubleshooting skills
- Able to work under pressure in case of a critical incident
- Be a strong team player

Must Have Technical Skills:
- Total 4 years of experience in implementation of Saviynt tool
- Minimum 2 years of Level 2 support of Saviynt
- Should have excellent knowledge of JAVA /J2EE, JavaScript and other scripting languages and XML
- Strong knowledge of Access Reviews and certifications in Saviynt.
- Strong Java debugging skills
- Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the LDAPs.
- Extensive Experience in development/support of workflows, forms and other Saviynt Component




- Experience working with Application/Web Servers (Tomcat, WebLogic, Websphere) or developing J2EE products.
- Excellent oral & written communication skills and ability to work with global counterparts
- Customer Facing Exposure is must

Essential Job Functions:

- Provide Advanced Technical Support By Leveraging Saviynt And Java Technologies To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Security Issues.
- Ensure Adherence To Quality Standards, Regulatory Requirements, And Company Policies In All Support Activities, Enhancing Operational Compliance And Efficiency.
- Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Strengthening The Organization'S Security Posture.
- Conduct Knowledge Base Updates And Management, Contributing To Continuous Improvement Initiatives And Facilitating Training Sessions For New Team Members To Enhance Their Technical Skills.
- Monitor And Optimize Customer Experience Metrics By Focusing On First Call Resolution And Minimizing Rejected Resolutions, Thereby Mitigating Potential Security Threats And Improving Csat Scores.

Qualifications:

- Exp: 5-8 years

Skill Requirements:
- Proficient In Saviynt For Identity And Access Management.
- Strong Knowledge Of Java Development For Support And Operations Tasks.
- Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.




- Familiarity With Itil Processes And Frameworks To Enhance Service Delivery.
- Excellent Communication Skills To Effectively Interact With Customers And Support Teams.

Other Requirements:
- Optional But Valuable Certifications: Saviynt Certified Administrator, Java Se 11 Developer Certification

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Senior Administrator in Support & Operations (India)
🏢 VARITE
📍 India