Key Responsibilities:
- Client Handling & Communication:
- Maintain regular communication with clients to understand their requirements and expectations.
- Handle all client inquiries, complaints, and requests promptly and professionally.
- Develop and maintain long-term relationships with key customers.
- Order Management:
- Coordinate with the production and dispatch teams to ensure timely order processing and delivery.
- Monitor the progress of each client’s order from placement to dispatch.
- Update clients on order status, delays, or changes, ensuring complete transparency.
- After-Sales Support:
- Ensure clients are satisfied with the delivered footwear products and services.
- Collect genuine feedback from clients and share improvement suggestions with management.
- Resolve post-delivery issues such as quality concerns, product returns, or replacements.
- Payment Follow-up:
- Coordinate with accounts to track payment status for each client.
- Follow up with clients for timely payment collection as per agreed terms.




- Maintain proper documentation and reports related to outstanding payments.
- Client Retention & Business Growth:
- Identify opportunities to upsell or cross-sell products to existing clients.
- Maintain a database of client preferences, feedback, and purchase history.
- Support the sales team in converting repeat business and referrals.
- Reporting & Coordination:
- Prepare periodic reports on client feedback, order status, and outstanding payments.
- Coordinate with production, quality, logistics, and accounts departments for smooth workflow.
- Represent the company professionally during client meetings and visits.

Required Skills & Qualifications:
- Graduate in Business Administration / Marketing / Commerce.
- 1-3 years of experience in client servicing, preferably in footwear, leather goods, or manufacturing sector.
- Excellent communication and interpersonal skills.
- Solid follow-up and coordination abilities.

Pay: ₹25,000.00 - ₹30,000.00

📌 Customer Relationship Executive (Bahadurgarh)
🏢 Nexgen Footwears Private
📍 Bahadurgarh