Responsibilities:
1. Reservation Handling
- Accurately input reservations into the hotel’s Property Management System (PMS).
2. Guest Communication
- Respond promptly to guest inquiries about availability, rates, packages, and promotions.
- Confirm bookings, modifications, and cancellations with professionalism.
- Assist guests with special requests (early check-in, late check-out, transfers, etc.).
3. Coordination with Departments
- Work closely with front office, housekeeping, and F&B; teams to ensure smooth guest experience.
- Coordinate with sales and revenue management to optimize room allocation and occupancy.
4. Revenue Optimization
- Upsell higher room categories and promote hotel services/packages to maximize revenue.
- Monitor booking channels and ensure competitive pricing is reflected.
5. Record Keeping & Reporting
- Maintain accurate and up-to-date reservation records.
- Prepare daily, weekly, and monthly reservation reports for management.
6. Customer Service & Problem Solving
- Handle booking-related complaints or discrepancies with professionalism.
- Ensure guest satisfaction by providing efficient and personalized service.
7. System & Channel Management
- Update inventory, rates, and promotions as per management directives.
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
- rate your English on the scale of 1-10?
Experience:
- reservation executive: 2 years (required)