Key Responsibilities:
- Customer Interaction:
- Provide accurate information regarding products, services, and orders.
- Order Processing:
- Process customer orders accurately and efficiently.
- Coordinate with the production and shipping departments to ensure timely delivery.
- Update customers on order status and any potential delays.
- Technical Support:
- Troubleshoot and resolve product-related issues and concerns.
- Collaborate with the technical team to provide detailed and accurate solutions.
- Document and escalate complex issues to the appropriate departments.
- Relationship Management:
- Build and maintain strong relationships with customers to ensure repeat business.
- Follow up with customers to ensure their satisfaction and address any ongoing needs.
- Collect and analyze customer feedback to improve service quality.
- Administrative Tasks:




- Maintain detailed and accurate records of customer interactions and transactions.
- Prepare reports on customer service activities and trends.
- Assist in developing customer service policies and procedures.

Qualifications:
- High school diploma or equivalent; a degree in business, engineering, or a related field is preferred.
- Strong communication skills, both written and verbal.
- Ability to understand and explain technical products and concepts.
- Proficiency in using customer service software and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Sanand)
🏢 Vintage Solution
📍 Sanand