09 Sep
|
Shalby
|
Ahmedabad
Job Summary
Handle inbound and outbound patient calls, schedule appointments, resolve queries, and ensure high-quality patient service through effective communication and system updates.
Key Responsibilities
- Handle patient calls related to appointments, inquiries, and follow-ups
- Schedule, reschedule, and confirm OPD appointments
- Provide accurate information on hospital services and doctors
- Update call details and patient data in CRM/HIS system
- Resolve patient queries within defined TAT and escalate when required
- Maintain confidentiality and follow call center SOPs
Skills Required:
- Solid communication and interpersonal skills
- Patient-centric and service-oriented approach
- Basic computer and CRM knowledge
- Ability to work in shifts and handle call volume
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Call Centre Representative (Ahmedabad)
🏢 Shalby
📍 Ahmedabad