- Should have SAP SuccessFactors certification in Onboarding 2.0
- Minimum 2 full life cycle SuccessFactors implementation experience in
SFSF ONB
- Good understanding of Talent Acquisition process and trends in organization.
- Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals
5.
Experience of handling Half Yearly release management activities
- Knowledge of People Analytics, Story reports
Good-to-Have 1. Understand and evaluate business requirements
- Follow ITIL Processes in order to execute support activities.
- Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA
- Trouble-shoot issues and offer solutioning and user guidance when needed
- Interact with vendors regarding system upgrades, break fix,
performance, availability, and system uptimes
- Ensure regular connects with Onsite team for providing daily status updates
- Maintain project documentation (Validation documents/KEDB etc.)
and adhere to customer's quality policy and procedures.
- Presenting the status of work to customer in Weekly and Monthly
Status Meetings
- Provide service improvement suggestions
SN Responsibility of / Expectations from the Role
1 Configure application to meet customer needs while providing best-practice guidance on customer processes
2 Good understanding of Onboarding processes in global organization
3 Designing, implementing and supporting complex business processes in an SAP SuccessFactors setting.
4 Continuously upgrade self and customers with the bi-annual upgrades in SuccessFactors
5 High Priority support ticket management/ attendance / Escalations
6 Own and ensure the SAP Successfactors configuration are delivered meeting project requirements supporting project and BAU requirements
📌 SAP SuccessFactors - Onboarding (SF-ONB) (Mumbai)
🏢 NR Consulting
📍 Mumbai
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