About The Company

Movate is a leading global provider of creative business process outsourcing and IT support services. Committed to delivering exceptional customer experiences, Movate leverages cutting-edge technology and a customer-centric approach to help organizations optimize their operations. With a focus on digital transformation, the company serves a diverse range of industries, including technology, healthcare, retail, and financial services. Movate prides itself on fostering a dynamic and inclusive work environment that encourages continuous learning and professional growth. Its dedication to excellence and innovation positions it as a trusted partner for businesses seeking reliable and scalable support solutions.

About The Role

We are seeking a dedicated Service Desk Agent (L1/L2 Support) to join our IT Support team at Movate. In this role, you will be the first point of contact for end users seeking technical assistance. Your primary responsibilities will include handling incidents, resolving service requests, and providing support for Microsoft 365 applications.



You will ensure a seamless end-user experience by troubleshooting hardware and software issues, managing tickets efficiently, and escalating complex problems to higher support levels when necessary. This position offers an excellent opportunity for professionals with a passion for IT support and customer service to grow within a dynamic organization. The role requires rotational shifts to ensure 24x7 support coverage, emphasizing flexibility and teamwork.

Qualifications

The ideal candidate will possess a Bachelor's Degree or Diploma in IT, Computer Science, or a related field. Candidates should have 2–4 years of relevant experience in Service Desk, IT Support, Helpdesk, or Technical Support roles. Experience with ticketing tools such as ServiceNow, Jira, Remedy, or Freshservice is essential. A strong understanding of Windows Operating Systems and hands-on experience with Microsoft 365 app

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