Title: SAM Analysts

Location: Bangalore

Exp: 7+ Years

Key Responsibilities

- Perform daily operational activities across the end-to-end SAM lifecycle.

- Review software inventory data received from SCCM/MECM, Intune, Jamf, cloud, SaaS, CMDB, and other approved discovery sources.

- Analyse software installations, usage, users, devices, ownership, and deployment information.

- Identify missing, duplicate, stale, incorrectly classified, or incomplete software inventory records.

- Perform software normalisation and validate software product, publisher, edition, version, and categorisation information.

- Maintain software models and supporting data within the SAM platform.

- Collect, validate, and maintain software licence entitlement information from contracts, purchase orders, invoices, licence certificates, and publisher portals.

- Map licences and entitlements to applicable software products and licence metrics.

- Run and validate reconciliation processes.

- Investigate reconciliation exceptions and resolve data-related issues.

- Monitor software compliance positions and identify over-licensed and under-licensed products.

- Perform Effective Licence Position analysis for selected publishers.

- Identify unused, underutilised, duplicate, or unnecessarily allocated software licences.

- Support licence harvesting, reclamation, reuse, transfer, and right-sizing activities.





- Track licence optimisation opportunities and realised perks.

- Support software renewal activities through licence consumption, entitlement, utilisation, and forecast analysis.

- Validate software requests against available licence inventory before new procurement.

- Support application owners and end users with software entitlement and licence-related queries.

- Maintain publisher and product-level licence information.

- Support compliance assessments, true-up exercises, vendor reviews, and software audits.

- Gather and maintain evidence required for internal and external audits.

- Monitor SAM operational queues, incidents, service requests, exceptions, and assigned work items.

- Perform data-quality checks and corrective actions.

- Generate operational, compliance, optimisation, and management reports.

- Track ageing items and ensure timely closure within agreed SLA targets.

- Escalate licence risks, reconciliation failures, data gaps, renewal risks, and operational blockers.

- Participate in weekly operational reviews and monthly governance meetings.

- Maintain operational documentation, knowledge articles, runbooks, and work instructions.

- Identify repetitive activities that can be automated and contribute to continuous improvement.

- Work with the Process Improvement Lead and SAM Tool Expert to implement approved process and platform improvements.

📌 SAM Analysts (Bengaluru)
🏢 NR Consulting
📍 Bengaluru