Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full time remote position.

The role will have excellent growth opportunities. You will be working directly with the team based in New Hampshire, USA.

Experience required:

5-8 years

Time:

5:30 PM-2:30 AM IST (Tuesday-Saturday)

CTC:

INR 9-15 LPA

Location:

Remote

Type of employment:

Full-time

Responsibilities:

- Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication.
- Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.
- Support and coordinate crowdfunding campaigns (Kickstarter and Gamefound), including comments, updates, and administrative tasks.
- Assist in planning and organizing digital marketing campaigns and track and report performance across platforms.
- Assist with the setup, monitoring, and day-to-day coordination of paid campaigns across Meta, Google, and other relevant channels.
- Compile campaign data and support performance reporting, creative testing, audience refinement, and budget pacing.




- Maintain up-to-date dashboards, trackers, and master documents, including inventory reports, comment logs, and replacement request trackers.
- Help manage website content and e-commerce listings.
- Draft newsletters and campaign updates using Klaviyo and post updates for backers according to schedule.
- Support the publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.

Requirements:

Proficiency with

- QuickBooks Online
- Inventory management tools such as SKU Vault
- ShipStation
- Crowdfunding tools such as Kickstarter and Gamefound
- Email tools such as Klaviyo

Qualifications:

- Bachelor’s degree in Business, Communications, Marketing, or a related field.
- 5+ years of experience in sales, customer support, or campaign operations roles.
- Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.
- Experience with customer-facing communication across multiple channels.
- Ability to organize information, maintain trackers, and coordinate across multiple teams.
- Strong communication skills with fluency in written and spoken English.

📌 Sales & Support Associate (India)
🏢 Grow Your Staff
📍 India