About Cvent:
Cvent is a leading meetings, events, and hospitality technology provider. Our comprehensive suite of solutions helps organizations plan, market, manage, and analyze their in-person, virtual, and hybrid events more efficiently. Our Client Success organization partners closely with customers to drive adoption, achieve measurable business outcomes, and realize long-term value from their investment in Cvent.
We are looking for a Client Success Advisor to join our team. In this role, you will manage a customer portfolio helping them successfully leverage Cvent to support their clients’ event programs while driving retention and growth.
What You Will Be Doing:
- Understand customers’ event programs, business goals, and success measures to develop actionable success plans .
- Monitor account health, adoption, satisfaction, and renewal signals to proactively address risks and uncover opportunities.
- Lead strategic business reviews and regular touchpoints to demonstrate value, align on priorities, and strengthen partnerships.
- Use platform and event performance data to recommend ways to improve outcomes and maximize ROI.
- Partner with Account Management and Sales to identify and execute expansion opportunities across products, use cases, and business units.
- Coordinate cross-functional resources to support customers throughout their journey.
- Represent the voice of the customer by sharing trends, feedback, and use cases that inform product, enablement, and go-to-market efforts.
- Drive customer engagement through Cvent programs, community initiatives, and advocacy opportunities.
- Contribute to scalable best practices by improving playbooks, sharing customer success stories, mentoring peers, and supporting cross-functional initiatives.
What You Need for This Role:
- Bachelor’s degree or equivalent practical experience in a relevant field.
- 3+ years in a customer‑facing role such as Customer Success, Account Management, Consulting, or similar, ideally wit
📌 Customer Success Advisor (India)
🏢 Cvent
📍 India