Job Description: P&L; Lead
Location: Sec 3, Noida
Experience: 8+ Years
Qualification: Bachelors in Computer Science, Engineering, or equivalent technical experience

About the role: As AGM (P&L; Lead), you will be accountable for how Client's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will lead a team of AI Agent Product Managers and partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success.This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.
You will own the complete customer journey for a set of key accounts, ensuring that every deployment translates into measurable business outcomes. You will work closely with the pod leads and central teams to maintain execution excellence, strong account health, and scalable delivery practices.

Responsibilities:
- Own the P&L; for the assigned portfolio, balancing revenue growth and business outcomes, delivering quality and operational efficiency.




- Run feasibility analysis before signing up current customers, ensuring the right fit and setting up deployments for success from day one.
- Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success.
- Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams.
- Drive product delivery, ensuring customers can operationalize Client's Voice AI agents into their day-to-day workflows with measurable business impact.
- Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders.
- Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements.
- Own internal and external reporting, managing and driving the metrics that reflec

📌 P&L Lead (Mumbai)
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