Key Responsibilities

- Call and engage with customers who have visited our website/app/loan portal and shown interest in a personal loan.
- Understand the customer's requirement and explain the loan product, eligibility, process and key terms clearly.
- Follow up with customers who have started but not completed their loan application.
- Identify where customers are getting stuck in the application journey and assist them in completing the process.
- Help customers with basic issues related to:

- Loan application

- KYC/document submission

- Bank account verification

- Eligibility/application status

- Digital application process
- Proactively follow up with eligible customers to improve lead-to-application and application-to-disbursal conversion.
- Maintain regular follow-ups with leads through calls and appropriate digital communication.
- Handle inbound customer calls and resolve basic queries professionally.
- Explain loan-related information accurately without making misleading commitments or representations.
- Coordinate with internal operations/credit/customer support teams whenever an issue requires escalation.
- Maintain accurate records of calls, follow-ups, customer responses and lead status in the CRM/system.




- Meet assigned daily/weekly/monthly calling and conversion targets.
- Re-engage customers who previously showed interest but did not complete their loan journey.
- Provide a positive and professional customer experience throughout the application process.
- Follow all company policies, regulatory requirements and responsible lending/customer communication guidelines.

Candidate Profile
- 13 years of experience in telecalling, telesales, customer support, inside sales or preferably lending/fintech/NBFC/banking.
- Freshers with good communication skills and a solid sales orientation may also be considered.
- Good verbal communication skills in English and Hindi; Marathi would be an advantage.
- Comfortable speaking with customers over the phone for extended periods.
- Should have a sales-oriented and target-driven approach.
- Good listening and problem-solving skills.
- Should be patient and capable of handling customers who are confused, hesitant or facing difficulties during the application process.
- Basic computer skills and familiarity with CRM/lead-management systems.
- Prior experience with personal loans, digital lending or financial products will be preferred.

📌 Sales Telecalling Executive (Pune)
🏢 Mayur Deep Ornaments
📍 Pune