Job Description
Job Description – Executive / Senior Executive – LCC Operations
nJob Title - Executive / Senior Executive – LCC Operations
nDepartment - LCC (Low-Cost Carrier)
nLocation – Gurugram, Haryana
nJob Summary
nWe are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel workplace.
nKey Responsibilities
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- Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.n
- Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.n
- Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR),



and other value-added services.n
- Work efficiently on B2B travel portals and airline websites for booking and servicing requests.n
- Ensure compliance with airline fare rules, policies, and standard operating procedures.n
- Provide prompt and professional support to customers for booking-related queries and requests.n
- Coordinate with internal departments and airline support teams to resolve operational issues.n
- Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.n
- Keep updated with airline policies, fare rules, and operational changes.n

nExperience
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- 1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).n
- Experience with domestic and international LCC operations will be an added advantage.n

nTechnical Skills
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- Experience working on B2B travel portals and airline booking systems.

📌 Executive / Senior Executive - Low-Cost Carrier (LCC) Operations (Gurugram)
🏢 AIRIQ B2B ONLINE
📍 Gurugram